Dispatchers have one of the most important jobs in your company. It is also one of the most stressful and difficult jobs to perform well. Every day dispatchers deal with temperamental technicians, irate customers who are hot or cold and want service yesterday... while juggling three telephone calls at the same time.

Many people burn out quickly and you are stuck with the daunting and expensive task of training another dispatcher.

Dispatcher's Survival School gives your dispatcher the tools he or she needs to succeed and endure in this fast paced, pressure cooker environment.

Practical, no-nonsense methods of dealing with customers, technicians, scheduling, and time management are learned in this two day, intensive course.

You Won't Be Bored Sitting In Class

Each day you'll learn vital information that helps you effectively and profitably work with customers, technicians, and bosses. Issues are discussed in an interactive setting. Homework is assigned to reinforce what was learned in class.

Role playing different real-life scenarios in a non-threatening environment is a part of each day's activities. Role play prepares you for typical situations that you are likely to encounter so you can learn to react the right way before the actual situation occurs.

Motivating technicians to do the things you need them to do when they don't want to do them is critical. Dispatcher's Survival School teaches you how to understand "where a person is coming from" so you can do things that are in their best interest, the customer's best interest, and the company's best interest.

For Instance, Did You Know That...

Giving an extra call to a 20 year old service technician is usually considered punishment...an extra call to a 45 year old service technician is usually a reward?

Dispatcher Survival School teaches you how to work with these very different types of people to ensure they are both productive members of the service team. This school is for new and experienced dispatchers who want to increase their effectiveness in their jobs.

This Is a HOW-TO-DO Program,
Not a WHAT-TO-DO Program

If you've ever sat in a class and been told what to do and then sent on your way...
I promise you'll experience something different in this class.

Exercises, homework, and role playing different scenarios in a non-threatening environment is a part of each day's activities. Role play prepares you for typical situations that you are likely to encounter so you can learn to react the right way before the actual situation occurs.

Homework is assigned. It includes reading and exercises that reinforce what was learned in class.

Here’s What Past Participants Have Said:

What is the Agenda?

Day One

1. Introduction. What you can expect from class.
2. The Role of the Dispatcher
3. Characteristics of a Good Dispatcher and what you can do to acquire these characteristics.
4. Organizational Skills. What you can do to take advantage of the time that you have.
5. Routing Service Technicians. Learn how to efficiently route service technicians so that you get the most calls in the least amount of travel time.
6. The Service Manager is Your Support. Effective ways of working with your service manager to keep him informed and get his help when you need it.
7. Motivating Your Service Technicians. Learn how to get the technicians to take the calls you need them to. Learn how to communicate with them in a way that they will understand based on their needs and values.
8. Handling Service Technician Situations. Role play and discussion of how to deal with temperamental service technicians.

Day Two

1. Dealing With "Normal" Customers. Handling routine day-to-day customer situations.
2. Dealing with "Irate" Customers. How to turn irate customers into satisfied customers.
3. Telephone techniques that work. Handling the telephone in the most efficient and pleasant manner.
4. Shaking off a Bad Telephone or Radio Call. Ways to not let a bad call affect the next thing that you do.
5. Scheduling. The ins and out of profitably scheduling your technicians.
6. Customer Follow up. Keeping in touch with your customers to make sure that they are satisfied.
7. Profitability Issues with the Service Technician and Customer. Role plays to handle situations likely to occur to ensure that you profitably take care of customers and technicians.
8. Evaluation and Feed Back

Why You Should Attend

• ▶ Develop the tools necessary to improve your skills as a dispatcher
• ▶ Make it easier to work with service technicians and get them to do the things you need them to do
• ▶ Learn when to and how to get support from your service manager
• ▶ Learn how to schedule and deal with the impossible day
• ▶ Practice techniques that turn irate customers into satisfied customers
• ▶ Encounter real life situations in a class room setting which gives you ways to handle them properly before you encounter them on the job
• ▶ Receive practical suggestions that help you increase your effectiveness and decrease your stress
• ▶ Homework is assigned to reinforce what was learned in class
• ▶ On-site followup visits are available to reinforce and adapt what you learned in your own day-to-day environment
• ▶ Practice the activities you need to do to keep your customers happy

When is Dispatcher's Survival School?

• ▶ February 14-15, 2023 in Dallas, TX
• ▶ April 18-19, 2023 in Atlanta, GA

Enroll Today and Save Money

Enrollment in class is normally $1,997

Special pricing of $1,797 per person is available until December 5th, 2022
SAVE $200

Don’t get locked out. Class size is small so that everyone can participate and get all their questions answered. Last year’s class had a waiting list!

Satisfaction Guaranteed

If, after the first day, you think this program is not valuable to you, let us know and we will cheerfully refund your money. No hassles!

Click the button above or call 877-520-4321 or 770-729-0258

Making the transition from service/install technician to service/install manager is difficult... in fact, most people don't succeed and end up as a service/install technician again...at another company. Other companies hire an "experienced" service/install manager and find he can't manage your service/install department. This is very expensive in terms of morale, training costs, and continuity in a service/install department.

The irony is that most service/install technicians want to be service/install managers. Then why don't most succeed? Because the skills needed to be a successful service/install technician are not the same as those skills needed to be a successful service/install manager.

Service/Install Manager's Survival School was developed to teach the skills necessary to become and continue to be a good service/install manager.

This two-day, information-packed class introduces you to new ways to approaching the management of your service/install department.

You Won't Be Bored Sitting In Class

Each day vital customer service, financial, and technician management issues are discussed in an interactive setting. By the end of the two days you will have an understanding of pricing, handling service/install technician praise and problems, as well as making sure that customers are kept happy.

For instance, did you know that...

• Overtime to a 20 year old service/install technician is usually considered punishment...
• Overtime to a 45 year old service/install technician is usually a reward?

Service/Install Manager's Survival School teaches you how to supervise these very different types of people. You'll learn how to ensure that they are both productive members of your team.

This Is a HOW-TO-DO Program,
Not a WHAT-TO-DO Program

If you've ever sat in a class and been told what to do and then sent on your way...
I promise you'll experience something different in this class.

Exercises, homework, and role playing different scenarios in a non-threatening environment is a part of each day's activities. Role play prepares you for typical situations that you are likely to encounter so you can learn to react the right way before the actual situation occurs.

Homework is assigned. It includes reading and exercises that reinforce what was learned in class.

Here’s What Past Participants Have Said:

What is the Agenda?

1. Introduction to Service/Install Manager's Survival School. What you should take away from this experience.
2. Congratulations! You're a Service/Install Manager... What does that really mean?
3. Understanding pricing issues. Service/Install rates, parts pricing, service/install agreements.
4. What is overhead?
5. Customer Service... it has to be win-win.
6. Your Score Card... Making your department profitable... Analyzing the department's financial statement.
7. Stress Control. You are in a 24 hour per day business. How to prioritize your personal and business life. They can work together.
8. Dealing with irate customers. How to defuse their anger. When should you fire customers?
9. Hiring service/install technicians. Where to look. How hiring someone outside your pay scale can hurt. The interview process. The offer. Probationary period evaluations.
10. Tracking service/install technician performance. Positive reinforcement. Performance appraisals.
11. Handling your career readjustment program for service/install technicians. Firing service/install technicians.
12. Handling management-issued policies. Employee morale. Soliciting feedback from service/install technicians.
13. Setting goals for the department. Solicit input from your service/install technicians.
14. Service/Install meetings. Preparation. The agenda. Business meetings. Technician training meetings. Reviewing callbacks. Ending on a positive note.
15. Customer contact. Satisfaction surveys. Collections calls.
16. Keeping your upper management informed.
17. Review. Setting goals for return to the office. Evaluation.

This school is for new and experienced service/install managers who want to increase their effectiveness in their jobs.

Why You Should Attend

• ▶ Develop the tools necessary to improve your skills and performance as a service/install manager
• ▶ Make it easier to find, hire, and keep good service/install technicians
• ▶ Learn proper pricing and budgeting
• ▶ Discover how to operate a profitable service/install department. Learn to identify minor issues and resolve them before they become major crises
• ▶ Know why you can be busy and still lose money
• ▶ Learn how to deal with different personality styles and values styles
• ▶ Practice potential hiring, evaluating, and firing situations you are likely to encounter so that you can learn the proper response before the actual situation occurs
• ▶ Practice techniques that turn irate customers into satisfied customers
• ▶ Encounter real life situations in a class room setting which gives you ways to handle them properly before you encounter them on the job
• ▶ Receive practical suggestions that help you increase your effectiveness and decrease your stress
• ▶ Increase your chances of becoming the great service/install manager that service/install technicians brag about working for
• ▶ Homework is assigned to reinforce what was learned in class
• ▶ On site follow up visits are available to reinforce and adapt what you learned in your own day-to-day environment

When is Service/Install  Manager's Survival School?

• ▶ February 16-17, 2023 in Dallas, TX

Enroll Today and Save Money

Enrollment in class is normally $1,997

Special pricing of $1,797 per person is available until December 5th, 2022
SAVE $200

Don’t get locked out. Class size is small so that everyone can participate and get all their questions answered. Last year’s class had a waiting list!

Satisfaction Guaranteed

If, after the first day, you think this program is not valuable to you, let us know and we will cheerfully refund your money. No hassles!

Click the button above or call 877-520-4321 or 770-729-0258

Here’s why you come to
Profit and Wealth:

"Before I heard of you I used every other formula in the world, including Richard Harshaw and Harlan Krepcik, then you came along and I use your stuff. And thanks to you I started making money."

Many times, relatives are recruited to "do the books" without understanding bookkeeping.

Or you hire a bookkeeper who really doesn't know bookkeeping.

If this is true for your company:

• ▶ Your books are probably inaccurate.
• ▶ You probably pay more taxes than you should.
• ▶ You never look at a P&L or Ballance Sheet because you know they are wrong.
• ▶ You don't know how much cash you really have.
• ▶ You don't know whether your company is really profitable.
• ▶ ... and many more problems.

If your wife, mother, sister, or anyone who doesn't really understand what actually happens when they enter information into your QuickBooks, Sage, or other accounting software ... then this course is for them (and you).

Contractor Bookkeeping Basics helps your bookkeeper:

1. Discover the rules for debits and credits
2. Create an accurate chart of accounts
3. Find out what is happening behind the scenes when information is entered into your accounting software
4. Identify and avoid the most common bookkeeping mistakes
5. Produce accurate financial statements

After completing this course, your bookkeeper won't make common mistakes, meaning that your financial statements are more accurate.

Accurate financial statements help you spot minor issues before they become major crises and make better business decisions.

This is a Contractor Bookkeeping Course

It covers bookkeeping procedures for:

• ▶ Plumbing
• ▶ Heating
• ▶ Air Conditioning
• ▶ Electrical
• ▶ Other service, project, and replacement contracting companies

This course also includes these other issues unique to contractors:

• ▶ Labor
• ▶ Materials
• ▶ Equipment
• ▶ Inventory
• ▶ Other issues unique to contractors

It does not include new construction accounting (work in progress, over- and under-billing, etc.) or bookkeeping for other types of businesses.

This is NOT a Financial Analysis Course

It focuses solely on the day-to-day bookkeeping activities that are critical to preparing accurate financial statements.

Your bookkeeper's responsibility is to prepare accurate, timely financial statements and give them to you, the owners/managers, to analyze.

(If you want a financial analysis course, enroll in" Building Profit and Wealth" or "Make Your Financial Statements Fun and Sexy").

This is NOT a course on how to use QuickBooks or any other specific accounting system. It covers bookkeeping, period ... not how to apply bookkeeping to an accounting system.

Contractor Bookkeeping Basics is:

• An on-line course with no expiration date. You have access to all of the sessions - for years to come. Review any time.
• One investment per company. Anyone in your company can watch the sessions and do the homework.
• If your bookkeeper quits, you can have your next bookkeeper take the course.
• Help if needed. After watching the sessions and doing the homework for that session, if you have questions - call us or email us any time.

Course Specifics:

• ▶ You receive the bookkeeping manual - this is the manual we use during the sessions. Do the homework and you'll be ready for the next session.
• ▶ Each session covers one topic - The homework for that session reinforces what you discovered as well as gives you the tools to use in your daily bookkeeping work.
• ▶ Get a suggested chart of accounts to use. Make sure your accounting software has the proper accounts so you can enter data in the correct accounts ... producing accurate financial statements.
• ▶ Receive "101 Dumb Financial Mistakes Business Owners Make" - my book which reveals many bookkeeping mistakes I know your bookkeeper won't make after completing this course.

Pre- and Post-Test Your Bookkeeper

• ▶ When you enroll your bookkeeper in this course, we will email you the bookkeeping test and answers created by the AIPBA - American Institute of Professional Bookkeepers.
• ▶ This is your bookkeeper's pre-course score.
• ▶ Sixty (60) days after you enroll your bookkeeper, we will send you the post course test and answers. You can see the progress that your bookkeeper made and which, if any, sessions need to be repeated.
• ▶ Or course, if your bookkeeper finishes the course in less than 60 days, email us (rking@ontheribbon.com) and we will email you the post-test and answers.

Here Are The Sessions:

• Session 1: Cash vs. Accrual Accounting
• Session 2: Debits and Credits
• Session 3: Chart of Accounts
• Session 4: Balance Sheets and Profit and Loss Statements
• Session 5: General Ledger Journals
• Session 6: Accounting Procedures
• Session 7: Accounting for Prepaid Maintenance Plans
• Session 8: Day 1 and Day 2 Activities
• Session 9: Day 1 and Day 2 General Ledger
• Session 10: Creating the Daily Journals and Trial Balance
• Session 11: Financial Statements Compilation
• Session 12: Overhead Allocation
• Session 13: Cash Flow Report
• Session 14: Daily, Weekly, and Month-End Activities
• Session 15: Bookkeeping Mistakes - Payroll
• Session 16: Bookkeeping Mistakes - Loans
• Session 17: Bookkeeping Mistakes - Inventory
• Session 18: Bookkeeping Mistakes - General

Your Investment

Only $997

• One Time
• No Expiration Date
• As many people from your company as you'd like can participate

Satisfaction Guaranteed

If for any reason, you are unhappy with the Contractor Bookkeeping Basics Course, simply let us know and we will refund your money. no hassles.

Get the tools your bookkeeper needs to accurately produce your financial statements. You'll make good business decisions based on accurate data as well as spot and resolve minor issues before they become major crises.

Dispatchers can make or break the profitability of your service department. They must keep your customers happy profitably, keep your technicians happy and productive, while keeping a smile on their face. Dispatch is one of the most stressful and difficult jobs to perform well.

Now you can get the procedures that help you keep a happy, productive dispatcher without having to travel to an on-site dispatcher class.

Your Dispatcher On-Line Program gives your dispatchers the tools they need to increase billable hours, take better care of customers and themselves, and help run a profitable field department.

Who Is This Course For?

• ▶ This course is appropriate for HVAC, plumbing, electrical, generator, and other in-home services where companies dispatch field employees to business or residential locations.
• ▶ Your Dispatcher On-Line Program is self-paced – 21 videos, one personality profile, role plays, and a manual.
• ▶ You receive scripts and audio recordings of the scripts.
• ▶ The scripts and audio recordings of those scripts give dispatchers the templates on how to talk with customers and handle every day dispatch duties.
• ▶ There are residential and commercial scripts – each is handled differently.
• ▶ Edit these scripts for your unique company culture. The audio scripts are a sample of how telephone conversations should go.

There Is A One-Time, One Company Investment...

If your dispatcher leaves and you have to train a new one – the only additional cost is $25 for the new dispatcher’s personality profile.

If you have one, two, or more dispatchers – you never have to pay more.

If you want to review the manual and videos – you can – year after year with no additional cost.

What's Covered In The Dispatcher's Online Course?
The Functions Of Dispatch, Including:

What Are The 21 Videos?

1. Overview - How To Use This Program
2. The Most Important Thing A Dispatcher Does (Maximize Billable Hours)
3. Dispatcher Characteristics
4. Handling Stress
5. Personality Profiles
6. Handling The Three Types Of Callers
7. Setting Up Maintenance Calls
8. Debriefing Calls and Tickler Files
9. Dispatcher Debriefing Questions - Part 2
10. Turning Grumpy Techs Into Happy Techs
11. Turning Unhappy Customers Into Happy Customers
12. Telephone Conversations
13. Telephone Listening Techniques
14. Dispatch Role Plays With Technicians
15. The Volcano Has Erupted, Who Comes First?
16. Dispatch Responsibilities In Slower Seasons
17. Dispatcher Getting Ready For Spring
18. Dispatcher Cooling Role Plays
19. Dispatcher Getting Ready For Fall
20. Dispatcher Gerring Ready For Holiday Season
21. Dispatcher Heating Role Plays

What's In The Manual?

1. Introduction
2. How Do You Define Dispatch?
3. The Role Of A Dispatcher
4. Customer Calls In - Scheduling A Call
5. Sending A Technician To A Call - Customer Contact
6. Sending A Technician To A Call - Technician Contact
7. Technician Is Finished With The Call
8. Finding Work For The Technicians
9. Customer Follow Up
10. Customer Calls In With A Complaint
11. Words To Avoid
12. Additional Dispatch Duties
13. Final Dispatcher Thoughts
14. Conclusions... Or Beginnings

Accompanying Thumb Drive

• ▶ Electronic Version of "Profitable Dispatch Procedures"
• ▶ Appendix #1 - Job Descriptions
• ▶ Appendix #2 - Commercial Scripts - Customer Calls In, Scheduling A Call
• ▶ Appendix #3 - Commercial Scripts - Sending A Technician To A Call - Customer Contact
• ▶ Appendix #4 - Check Register Form
• ▶ Appendix #5 - Parts Order Form

Dispatch Scripts:

• Residential Customer Calls In To Schedule A Call
• Residential Customer Calls In To Schedule A Call - Has Done Business With Your Company, But She Is NOT A Maintenance Customer
• Residential Customer Calls In To Schedule A Call For The First Time With Your Company
• Sending A Technician To A Call - Customer Contact
• Finding Work For The Technicians - Customer Wants Repairs Done
• Finding Work For The Technicians - Customer Does Not Want The Repairs Done
• Customer Follow Up
• Customer Calls In With A Complaint
• Commercial Maintenance Customer Calling In
• Commercial Customer Who Has Done Business With You But Is NOT A Maintenance Customer
• Commercial Customer Who Is A New Customer
• Call Before Sending A Technician To A Commercial Call

Your Investment

For Only $997, You Will Get:

• The Videos
• One Personality Profile
• The Manual
• Tools Your Dispatcher Needs To Help Build A Profitable Department
• (Each Additional Personality Profile Is $25

Your Program Comes With A Brick... Free

Styrofoam bricks can make your dispatcher laugh, or could be squeezed, or maybe even thrown at a desk…after a particularly tough phone call.

They are effective at decreasing stress…another tool in your dispatcher’s arsenal.

Satisfaction Guaranteed

If you are not satisfied with Profitable Dispatch Procedures, return it to Business Ventures Corporation within 30 days. Your money will be refunded quickly... no hassles!

Sometimes customers look for another contractor even if their systems are working properly.

• ▶ They didn’t like the technician who visited their home or office.
• ▶ They didn’t feel comfortable with the person on the telephone.
• ▶ There was no follow up after the service call or replacement.

Your field or office employee never knew he or she did something wrong. But, he or she did…in the eyes of the customer!

“Soft skills” are critical to keeping and growing your customer base. This video series is designed to help your team improve listening skills, communication skills, and build a more than satisfied customer base.

The Details

• ▶ Programs are divided into four segments:
  • General
  • Technician
  • Dispatch/CSR/Maintenance
  • Commercial
• ▶ Each video is 15 to 30 minutes in length – easy to use in service meetings or training meetings.
• ▶ They are designed to help your field and office personnel build and keep trust of your customers…so that you grow your business profitably.

This Is Your Ground Floor Opportunity

I am using the same process that I used in 2015 for my Plumbing and HVAC Operations Manuals: the investment that you make today is the lowest and only investment in the library that you will ever make. Even as I add more videos to the library (as I added to the manual) you don’t pay any more.

Updates Are Free... Forever

You have access to today’s videos and the videos that I will continue to add to the library.

One investment – forever. The lowest investment – forever.

Here Are The Videos In The Library Now

(As of February 1, 2021)

General
1. Follow up on Service and Maintenance
2. Follow up on Replacements
3. Words and Phrases to Avoid
4. How To Prepare For Roleplays
5. Eliminate Your Hidden Sales Prevention Department
6. Summer Safety Issues
7. How to Handle a Bad Review on Social Media
8. Winter Safety Issues
9. How to Handle "No"
10. How to Fire a Customer
11. Duct Tape Situation

Technician
1. How To Speak Woman
2. Explanation of Pricing for Technicians
3. Proof That Maintenance Saves Money
4. Repair Conversations
5. Maintenance Conversations During Repair Calls
6. Maintenance Conversations During Maintenance Calls
7. Callback/Warranty Conversations
8. Cooling Roleplays
9. Listening Techniques
10. Heating Role Plays 1
11. Heating Role Plays 2
12. Cracked Heat Exchangers
13. Critical Thinking Skills Overview
14. Critical Thinking Skills Background
15. Critical Thinking Skills At The Customer's Home
16. Critical Thinking Skills Gas Heating Part 1
17. Critical Thinking Skills Gas Heating Part 2
18. Critical Thinking Skills Gas Heating Part 3
19. Critical Thinking Skills Cooling Part 1
20. Critical Thinking Skills Cooling Part 2 Section 1
21. Critical Thinking Skills Cooling Part 2 Section 2
22. Cooling Role Plays 1
23. Cooling Role Plays 2
24. Leak Policy Letter
25. Installer - Listening Techniques
26. Installer - Get Ready for Your Installation
27. Installer - Greeting the Customer
28. Installer - Handing Issues on the Job
29. Installer - Finishing the Job and Collecting

Dispatch / CSR / Maintenance
1. Handling the Three Types of Callers
2. Setting up Maintenance Calls
3. Debriefing Calls and Tickler Files
4. Turning Grumpy Techs into Happy Techs
5. Turning Unhappy Customers into Happy Customers
6. Telephone Conversations
7. Telephone Listening Techniques
8. Dispatch Role Plays with Technicians
9. The Volcano Has Erupted, Who Comes First
10. Holiday Stress Preparation
11. Heating Role Plays 1
12. Holiday Role Plays
13. Responsibility In Slower Times
14. Debriefing Calls Part 2
15. Getting Ready For Cooling Season
16. Cooling Role Plays 1

Commercial
1. Technician – Repair Conversations
2. Technician – Callback/Warranty Conversations
3. Technician – Maintenance Conversations During Maintenance Calls
4. Technician - Maintenance Conversations During Repair Calls
5. Dispatch – Handling the Three Types of Callers
6. Dispatch – Debriefing Calls, Quotes, and Tickler Files
7. Dispatch - Commercial Role Plays

I will continue to add to the library so that you have many options to help train your field employees and office staff.

Your investment: only $1297

Your investment is guaranteed. If you don’t feel the videos are helpful to your team and you, just call us within 30 days after you invest and we will refund your money quickly. No hassles!

Hurry!

The investment price is only $1297... but may go higher in the future as the library gets larger.

Just click here or call us at 770-729-0258 to begin helping your team members take care of your customers.

P.S. Invest in your employees today! You will never see a lower investment price. You will never have to pay for additions to the soft skills library.
Click below or call 770-729-0258 to get started.

"People don't leave their companies; they leave their boss."

Unfortunately, true. More people leave a company because their boss makes them miserable…even if they like the company.

Where does a manager get the skills to grow and keep a contented, productive work force that stays?

It can’t be a “one session and you’re done” type of training. Managers need to learn the skills, practice the skills, and get feedback from their direct reports, their bosses, and their coach. This takes time.

So, where do managers go to discover the skills they need and practice them?

Where do they get the training to become the manager that employees brag about POSITIVELY to their friends?

Leadership Skills for Smart Managers

This 7-session program, held over 7 months, is designed for you if you are a service manager, installation manager, sales manager, or office manager…or want to be a great one.

The overall goal is for you to operate a profitable department – whether that department is revenue generating or revenue support.  This means spotting and resolving minor issues before they become major crises -whether employee, customer, or financial.

You will discover the steps to address customer and employee situations profitably…and practice them.

Monthly sessions are held on-line with follow up telephone coaching calls with the course leader, Ruth King, in between sessions.

Here’s What Class Graduates Say:

Program Details

• ▶ This program is hosted on HVACChannel.tv. On-line sessions are held on Zoom and downloaded to the HVACChannel.tv website.
• ▶ There are 7 on-line sessions. Each session is 30 to 45 minutes in length. Sessions will be held the first Monday of every month at 12 Noon Eastern time:
  • November 7, 2022
  • December 5, 2022
  • January 3, 2023 (Tuesday instead of Monday)
  • February 6, 2023
  • March 6, 2023
  • April 3, 2023
  • May 1, 2023
• ▶ There is homework assigned at every session.
• ▶ Participants establish goals for the 7 months as well as key performance indicators (KPI) for their team members. Coaching on discussion with team members is part of this program.
• ▶ There is an individual coaching call for each participant in between sessions. Even if a session is not for a particular manager’s department, a coaching call will be held each month to review progress towards goals and issues that have arisen. These calls generally last 15-30 minutes and are scheduled individually.
• ▶ Additional calls can be scheduled to cover issues that arise during the month.
• ▶ Participants can watch the on-line programs at their leisure and as many times as they desire 24/7 through October 31, 2022.
• ▶ PLEASE NOTE: Managers must have completed a personality profile before watching the first session.  They are critical to managing people well.  Profiles are sent to individual managers upon registering for the course.
• ▶ Two books will be used as part of your course: Kevin G. Armstrong’s Miracle Manager and Ruth King’s book, The Ugly Truth about Managing People.

Your Investment

Only $1,997 per manager enrolled

Keeping one employee productive or saving one customer more than pays for your investment in this course.

Satisfaction Guaranteed

If, after the first online session, you don't think this program is for you, let us know and we will cheerfully refund your money. No hassles!

Click the button above or call 877-520-4321 or 770-729-0258
I look forward to helping you operate your department profitably.

P.S. Enjoy this program from the comfort of your home or office - no travel required!

Make Your Financial Statements Fun and Sexy give you the tools you need to understand and profit from the financial side of your business. After these four sessions you’ll recognize when “things don’t look right”. When you complete it, you should know enough to question your accountants, whether they are internal or external to your company. The only way that you can keep your hard earned money is to know that your financial statements are correct each month. You have to know the score and believe the score each month.

Are you going to have to do some work?

Absolutely. You can’t get this information into your head without putting in some effort. This is four one-hour sessions with critical information, explained in ENGLISH, so you can easily apply it to your business and understand your scorecard. You’ll have practical homework, using your business’ information, or the sample business information, to get ready for the next session.

How does the Program Work?

You participate in these sessions from the convenience of your home, office, or on the road... anywhere a connection to the Internet exists.

• ▶ Watch the first session. Do the homework. Send in your answers for review.
• ▶ Then watch the second session. Do the homework. Send in your answers for review.
• ▶ Repeat for the third and fourth sessions.
• ▶ Homework is an integral part of this program. You have two options: Use your financial statements or use the sample financial statements with the program. When you use your financial statements Ruth King personally reviews them. They are kept confidential.

You also receive:

• ▶ The Make Your Financial Statements Fun and Sexy course manual full of examples and explanations of the concepts covered in the on-line sessions
• ▶ The Courage to be Profitable - Ruth King's #1 best selling book which gives you more background for the class
• ▶ The HVAC Residential Pricing Manual – Ruth King’s manual and templates for determining service rates, overhead, departmentalization, residential replacement prices and more

And most importantly:

Ruth King, an HVAC industry veteran with over 30 years helping contractors with growth and financial issues, personally reviews your financial statements (your option) and homework. She is available to answer questions and give guidance.

Your investment: $997

What this program gives you:

• ▶ Practical, easy-to-implement ways to start/build your commercial maintenance program
• ▶ A system to exponentially grow your maintenance agreements.

Imagine never having to worry about having enough cash. No more wondering about how to meet payroll or how to fund a new truck.

Imagine having less seasonality and more consistent cash flow. No more wondering how to keep the techs busy in traditionally slower times.

Imagine a thriving, growing loyal customer base. No more wondering about how to generate new, profitable customers.

How do you do it? With my proven maintenance growth plan. Maintenance agreements are essential for a stable, profitable HVAC company. Dramatically increase your commercial planned maintenance agreement (PMA) enrollments using a proven, systematic process.

Does this work?

The national average for maintenance agreement enrollments is 30%. With this program, the average commercial enrollment rate is 54%. A 24% increase over the national average.

Expected Outcomes:

• ▶ You generate, on average, two surveys per week which should result in one new or renewal maintenance agreement per week.
• ▶ You generate $2-$4 in service/project work for each $1 in maintenance agreements
• ▶ You build increased customer loyalty, decreased seasonality, and increased cash flow
• ▶ You take what you discover in this program and apply it year after year to build a thriving, profitable business and a healthy cash balance in your savings account.

Your Program:

• ▶ Four on-line sessions
• ▶ Homework prior to the first session
• ▶ Weekly tracking for twelve months
• ▶ Access to Ruth King by telephone and email to help with situations as they arise

These sessions will give you everything you need to “hit the ground running” and grow your commercial maintenance program.

Session Topics:

• ▶ Why grow a thriving maintenance program
• ▶ Foundation actions needed to get started
• ▶ Maintenance pricing
• ▶ Maintenance surveys
• ▶ Maintenance proposals
• ▶ Technician roles
• ▶ Marketing
• ▶ Office staff backup
• ▶ Follow-up
• ▶ Initial sales and renewals
• ▶ Planning for the year

You Also Receive:

• ▶ Grow your Thriving Maintenance Program manual (all the pricing methodologies, scripts, forms for this program)
• ▶ Tracking forms
• ▶ "Never Split the Difference" by Christopher Voss (one of the best books on negotiating I have ever read)

You May Also Invest In:

• ▶ Printing forms
• ▶ Direct mail and other marketing expenses - I will give you suggestions and places to go for proven marketing materials and websites
• ▶ Website changes to incorporate maintenance into your websites

Important - Who Should Enroll?

• ▶ You MUST have someone, with sales ability, who can dedicate a minimum of 10 hours per week to this program. If you don’t have this person, don’t enroll in this program – it won’t work!
• ▶ You have office support to help with mailings and follow up.

Who am I, Ruth King?

Ruth King is Channel Manager for HVACChannel.tv; television on the Internet for contractors. She is also President of Business Ventures Corporation. Ruth has worked in the plumbing, heating and air conditioning industry since 1987. Her work includes consulting in sales and marketing, finance, technical training, and operations challenges.

Ruth has been instrumental in helping business owners understand and profitably use the information generated from the financial segment of their businesses. She has a knack for helping business owners truly understand financials.

She is especially proud of one contractor she helped climb out of a big hole. He started with a negative $400,000 net worth 15 years ago and is still in business today…profitably and with a positive net worth.

Ruth holds a Class II (unrestricted) HVAC contractor’s license in Georgia.

Her #1 Best-selling book, The Courage to be Profitable is preceded by two award winning books, The Ugly Truth about Small Business and The Ugly Truth about Managing People.

Ruth wrote the highly popular Residential and Commercial Operations Manuals: Best Practices for Running a Profitable Service and Replacement Company and many other manuals. These procedures have been tested for more than 25 years in her work with contractors throughout the United States.

MY DOUBLE GUARANTEE

Investment in the class is only $1497.

If you do the weekly homework assignments and send them to me, then if you don’t generate at least $3,000 in maintenance agreement sales in one year, I will give you your money back. No hassles.

Click the button above or call 877-520-4321 to enroll.

I look forward to helping you increase your cash, customers, and profits.

P. S. Enroll today and be prepared to dramatically increase your commercial maintenance customers.

With the events of the Corona Virus (COVID-19), my clients who have built a strong maintenance base are doing much better than those contractors who have few maintenance customers. Now, more than ever, it is time to start and build a thriving residential maintenance system.

Many contractors tell me:

• ▶ They don't know where to start building a maintenance program, or
• ▶ They are stuck at a couple hundred agreements, or
• ▶ They need a system to exponentially grow their maintenance plans, or
• ▶ They renew less than 80% of their maintenance plans.

If this is you, now you can get the easy steps to profitably save at least $1 million in cash within 10 years. And, do it quickly with my proven program.

Imagine never having to worry about having enough cash. No more wondering about how to meet payroll, how to fund a new truck, or how to survive when most of the businesses are shut down and travel is restricted.

Imagine having less seasonality and more consistent cash flow.

Imagine a thriving, growing, loyal customer base.

How do you do it? With my proven maintenance growth plan. Maintenance agreements are essential for a stable, profitable HVAC company. Dramatically increase your residential planned maintenance agreement (PMA) enrollments using a proven, systematic process.

Does this work?

The national average for maintenance agreement enrollments is 30%. With this program, the average residential enrollment rate is 43% to 45%. However, some contractors who have followed this program have achieved more than a 70% enrollment rate.

Expected Outcomes:

• ▶ You increase your maintenance base by a minimum of 100 new maintenance clients a year. (If you are starting with no maintenance agreements, then you should generate a minimum of 100 maintenance agreements this year).
• ▶ This means you could generate at least an additional 6 to 8 system replacements and at least $18,000 to $36,000 in additional service work this year.
• ▶ You start building a savings account which helps you get through slower times and eliminates the need for a bank line of credit.
• ▶ You build increased customer loyalty, decreased seasonality, and increased cash flow.
• ▶ You take what you learn in this program and apply it year after year to build a thriving, profitable business and a healthy cash balance in your savings account.

This is a four part webinar series:

• ▶ Watch live or from the replay
• ▶ Grow your Thriving Maintenance Program manual (all the pricing methodologies, scripts, and forms for this program)
• ▶ Homework prior to the first session

Session 1

• ▶ Why grow a thriving maintenance program
• ▶ Foundation actions needed to get started
• ▶ Maintenance pricing
• ▶ The five-step process for enrolling maintenance clients
• ▶ Establish the maintenance goal for the year
• ▶ Homework - weekly tracking forms

Session 2

• ▶ SPIFFs
• ▶ Marketing plan for the year
• ▶ Contests
• ▶ Maintenance retention – how and why
• ▶ Weekly Tracking forms

Session 3

• ▶ Tickler files
• ▶ Specific dispatch duties
• ▶ Specific technician responsibilities
• ▶ Customer service responsibilities

Session 4

• ▶ Louisiana State University Study review
• ▶ Marketing materials
• ▶ Dispatch scripts
• ▶ Technician scripts and suggested role plays
• ▶ The rest of the year follow up activities

You May Also Invest In:

• ▶ Printing forms
• ▶ Direct mail and other marketing expenses - I will give you suggestions and places to go for proven marketing materials and websites
• ▶ Website changes to incorporate maintenance into your websites

Who am I, Ruth King?

Ruth King is Channel Manager for HVACChannel.tv; television on the Internet for contractors. She is also President of Business Ventures Corporation. Ruth has worked in the plumbing, heating, and air conditioning industry since 1987. Her work includes consulting in sales and marketing, finance, technical training, and operations challenges.

Ruth has been instrumental in helping business owners understand and profitably use the information generated from the financial segment of their businesses. She has a knack for helping business owners truly understand financials.

She is especially proud of one contractor she helped climb out of a big hole. He started with a negative $400,000 net worth 15 years ago and is still in business today… profitably and with a positive net worth.

Ruth holds a Class II (unrestricted) HVAC contractor’s license in Georgia.

Her #1 Best-selling book, The Courage to be Profitable is preceded by two award winning books, The Ugly Truth about Small Business and The Ugly Truth about Managing People.

Ruth wrote the highly popular Residential and Commercial Operations Manuals: Best Practices for Running a Profitable Service and Replacement Company, The $1,000,000 Blueprint System: How to Grow a Thriving Maintenance Agreement Customer Base, and many other manuals. These procedures have been tested for more than 25 years in her work with contractors throughout the United States.

Your Investment

$1497 For The Basic Course or...

$1997 For The Basic Course PLUS Soft Skills Video Library

Is it worth it?

If you follow this program and build more than $1,000,000 in the bank in ten years, this investment is "a drop in the bucket" for what you learn and the profits you generate.

My Guarantee

If you implement this program, including sending in the homework, and you do not generate at least $2,000 in additional maintenance agreement revenues within one year, I will refund your money. No hassles.

A thriving maintenance program is more critical than ever. Register today!

Click the button above or call 770-729-0258 and I will send you the details and homework instructions to complete before you watch your first session.